Emotional Intelligence (EI) and Job Performance

The OPD Emotional Intelligence (EI) Competency Based Structured Behavioral Interview Guide identifies 14 separate competencies clustered in two areas: 1) Social Awareness/Relationshhip Skills and 2) Self-Awareness/Self-Management skills based on the most widely accpeted EI framework.

Leaders who are high in emotional intelligence are most likely to be high performers and least likely to "derail" in his/her role. Identifying and measuring emotional intelligence is critical in the assessment of "high performers" in both internal and external selection systems. The OPD EI Interview Guide is designed to accurately assess and evaluate emotional intelligence in your internal and external job candidates at all levels of the organization.

Emotional Intelligence (EI) Interview Guide Competencies


SENSITIVITY/EMPATHY: Demonstrates understanding and consideration for the opinions, feelings, and needs of others. Treats others with courtesy and respect. Modifies behavior as appropriate to facilitate effective relations with persons of different backgrounds and work styles.

CUSTOMER SERVICE ORIENTATION: Demonstrates the willingness to seek feedback, listen and understand internal and external customer's needs, problems and complaints; anticipates customer needs; gives high priority to customer satisfaction.

CONFLICT MANAGEMENT: Demonstrates the ability to effectively resolve interpersonal differences and manage conflict with others. Brings interpersonal conflicts into the open and attempts to resolve them collaboratively. Seeks "win-win" solutions for all individuals.

LEADERSHIP/INFLUENCE: Demonstrates the ability to assert own ideas, persuade, and effectively influence others. Gains support and commitment to new ideas, suggestions, methods, and approaches to accomplishing work. Inspires, motivates, and mobilizes others to take actions to complete tasks and assignments.

COACHING/DEVELOPMENT: Ensures employees' receive/attend outside training courses. Gives timely, specific, and helpful coaching and on-the-job training to each employee. Enhances employee's skills and knowledge by planning and implementing effective developmental activities. Accurately assesses employee's strengths and development needs.

TEAMWORK/COLLABORATION: Demonstrates the ability to adjust and modify interpersonal behavior to effectively work with others in a cooperative and effective manner. Demonstrates consideration for the feelings and needs of others. Demonstrates the ability to work in a collaborative manner with others in the organization.

CHANGE MANAGEMENT: Identifies new opportunities and champions new initiatives; Takes unpopular stands when necessary to pursue progressive changes; Pursues progressive changes; Demonstrates the ability to mange change; Adapts personal strategies/methods for different situations to achieve change; Adapts readily with versatility and balance.

COMMUNICATION: Speaks and conveys written and verbal thoughts and ideas in a clear and concise manner. Expresses ideas effectively and persuasively in individual and group situations. Demonstrates attention to and conveys understanding of others through active listening. Communicates information clearly and in a timely manner in all written memos, email, reports, and documentation.


TRUSTWORTHINESS: Acts and believes as if others are basically honest and trustworthy; Communicates in a direct, frank and ingenuous manner; Behaves in a genuine manner without pretense or deception around others; Maintains confidences and does not reveal private information to others; Demonstrates the ability to adhere to ethical principles and fulfill moral obligations.

CONSCIENTIOUSNESS: Takes action that demonstrates dependability and reliability. Demonstrate the ability to be well organized and planned; Pays attention to detail; Consistently completes projects, tasks and assignments on time and with high quality.

ACHIEVEMENT ORIENTATION: Takes action to set and achieve goals beyond what is required. Demonstrates enthusiasm about the goals he/she sets and gets satisfaction from surpassing previous goals. Works hard to achieve goals and tasks to completion despite boredom, distractions and external challenges. Purposeful, diligent and have very a clear direction in life.

SELF-CONTROL: Able to emotional control emotional cravings and desires even in the face of temptations. Able to control being overly dominant, forceful and assertive when faced with interpersonal challenge/threat. Demonstrates the ability to control strong emotions such as frustration, impatience, and anger in interpersonal situations.

INTIATIVE: Demonstrates the ability to assert ideas and opinions in the face of opposition. Steps forward to address difficult issues. Stands firms and takes responsibility to deal with important problems. Takes action to achieve goals beyond what is required without direction from others.

ADAPTABILITY/STRESS TOLERANCE: Ability to maintain a high level of performance and well being under work pressure, challenge, change, and ambiguity. Ability to adjust and maintain effectiveness in the face of multiple demands, interpersonal challenges, and changes. Demonstrates resilience in the face of time pressure, interpersonal challenge, or adversity.



Select a guide below for more information
Emotional Intelligence (EI)
Supervisor/Manager Sales/Account Representative
Customer Service Professional/Technical

Emotional Intelligence (EI) Interview Kit $55.00
Supervisor/Manager Interview Kit $55.00
Sales/Account Representative Interview Kit $55.00
Customer Service Interview Kit $55.00
Professional/Technical Interview Kit $55.00

Related Products
People who use our competency based structured interview guides also use:

Supervisor/Manager Inbasket Simulation

Career Profile Online

Assessment Centers

Content and design 1999 Organizational Performance Dimensions - All rights reserved
Site design by
Chromatic Concepts